Gold Systematic Investment Plan (Gold SIP) is a mode of investing in a fixed amount regularly towards digital gold. It allows customers to save digitally on a regular basis on a specific date and accumulate their savings towards fulfilment of life goals.
Under the Gold SIP Savings plan, a customer:
(i) can buy gold worth a minimum of Rs. 100 only (Five Hundred Only) per month, subject to payment of applicable customer charges, and accumulate gold in a transparent and straightforward manner;
(ii) has an option to buy additional quantities of gold under the existing SIP and the said quantity shall be added to the SIP quantity for the tenure of the plan;
(iii) can choose the duration of the SIP which can range from 6 months onwards.
The customer can choose to redeem the gold accumulated under the SIP for cash or coins or jewellery from the options offered by Dvara SmartGold. Do note that the SIP is neither a financial product nor deposit scheme but a disciplined method of accumulating gold. Dvara SmartGold does not offer any investment advice nor any assured returns while offering the SIP.
The gold offered to the customer is of 22 karat gold bullion having a fineness of 916, making it easier for them to convert the gold to jewelry without wastage. We offer only BIS Hallmarked gold products.
There is no benchmark for comparing the price of SmartGold. MCX cannot be considered as a benchmark, since there are many differences between Gold SIP Savings Plan and MCX. MCX gives the prices of a futures contract which doesn’t give the landed prices by factoring in cost of logistics, insurance, safekeeping, etc. MCX doesn’t give PAN India Delivery and based on the contract it gives delivery at only a few locations like Mumbai, Ahmedabad, Delhi, etc. Gold SIP Savings Plan on the other hand gives delivery PAN India, includes the cost of storage, insurance, trustee fees and gives the landed price of Gold. Also the gold price quoted in newspapers and on various websites is the wholesale price in multiples of 1kg of gold. Gold SIP Savings Plan price is valid for fractional grams and therefore is not directly comparable.
SmartGold provides a platform to facilitate investment in bullion (including gold). Customers may invest in gold in the form of bars and ingots. Customers may also avail of a ‘Gold SIP Savings’ plan (see below for details). Customers may withdraw bullion or redeem bullion for cash, coins, gold products such as pendants, to be chosen by the customer from options made available by SmartGold, plain gold, jewelry chosen by the customer directly from a designated partner jeweler of SmartGold. SmartGold partners with only BIS registered Hallmark jewelers.
Do note that SmartGold does not offer any investment or other financial advice nor makes any recommendations in respect of the products; SmartGold merely facilitates the purchase/sale of bullion and bullion products for the customer in a transparent manner via its platform.
- Phygital - Save digitally but get physically
- Small Quantities – Save in small amounts as per cash availability
- Better Prices – We purchase gold at wholesale market prices on your behalf
- Use Accumulated gold locker balance to avail loan in emergencies.
- No Additional Costs – Your transactions are free from any additional charges towards brokerage of commission
- We store and insure your gold safely at additional charge
- Delivery – You can get delivery of coins at your doorstep.
SmartGold is part of a large conglomerate called Dvara Trust (formerly called IFMR Trust). Visit https://www.dvara.com
The actual price paid by the customer will always be transparently published so the customer has a chance to compare with all other sources before entering into a transaction. The rate for customers is derived from the wholesale bullion market plus a commission to cover operating costs.
Should a Customer miss a monthly payment under the SIP due to unavoidable reasons, the Customer will not be penalized for this the SIP goal would be adjusted to reflect the lower amount. However, your bank may levy charges for insufficiency of funds.
No charges are applicable. Members are allowed to exit or stop SIP anytime
All our prices quoted on the app are exclusive of GST and other applicable taxes. GST will be applied as per applicable government laws when the customer proceeds with transaction, wherein full transaction breakup can be seen.
Enrollment & Registration
Any Indian Resident with a valid mobile phone number and valid government ID can enroll
Each customer needs to first open an account (“Customer Account”) with SmartGold. Please refer to the Terms and Conditions for details on opening a customer account. The opening of a Customer Account will be subject to the customer fulfilling the ‘know your customer’ requirements prescribed by SmartGold. The customer will then receive regular updates from SmartGold on the balance lying in the Customer Account, upon every purchase/redemption/exchange of bullion made by Dvara SmartGold on the instructions of the customer.
Persons who are resident of India and legally capable of entering into a contract in terms of the Indian Contract Act 1872 may open a Customer Account, subject to compliance with the KYC requirements prescribed by Dvara SmartGold.
It is important to complete KYC, as it helps the customer in taxations as well as protects the customer account.
Each customer can only register for one Customer Account.
Though not compulsory it is prudent to nominate someone. Nomination norms could also have to be followed as per the our partner/distributors’ standards for their product.
A Customer Account is non-transferable. Incase of the death of a customer, the customer’s legal heirs will have to write to SmartGold and provide supporting documents (death certificate, legal heirship certificate, etc) requesting transfer or redemption of the Customer Account.
The legal heir can place a fulfillment request for delivery or sale along with providing proof of being an heir.
Click on the ‘Personal Details’ icon on the app, wherein you will be able to update/edit details.
Customer Account statements may be viewed on the Platform. Account balances are also shared by SmartGold from time to time via ‘sms’ to the customer’s mobile phone number registered with Dvara SmartGold.
The customer will need an identity proof as well an exchange of OTP at the time of taking delivery.
Buying Gold
Current gold buy rate indicates the current spot price for gold. The spot price is always changing and live gold quoted depicts this movement and keeps investors updated on changes in price.
You can buy gold on the current gold buy rate either as per amount in Rupees or Gold in gms.
Customers can make the payment through different payment modes like net banking, UPI, debit/credit cards
Once payment is completed we will update your Gold locker balance with the amount purchased.
SmartGold will provide an invoice for each transaction booked to the customers with their email addresses updated. Invoices can be viewed on the Platform and may also be sent by email to customers.
The additional charges would depend on the product chosen by the Customer. Taxes would be levied as applicable based on the transactions conducted on the Platform. We also charge a vaulting fee, in certain circumstances.
Yes. DvaraSmart Gold Balance can be gifted. The Customer also has the option of purchasing and gifting in the form of gold coin/pendant/chain etc.
Yes, such purchases would be credited to the customer’s Gold Balance Account maintained with Dvara SmartGold.
Selling Gold
The Company will provide a sell price. Customers can choose to sell any amount starting with a minimum of Re. 100.00 to a maximum of the amount of gold that they own. Proceeds will be sent at the End of a Business day to the customer's bank account after deducting any applicable transaction charges (which will be disclosed in advance). The sell price may be temporarily unavailable in the unlikely event of a disruption in the bullion market.
You can sell any quantity of Gold on SmartGold up to the balance in your locker. You cannot sell gold not bought/saved on the platform
Storage of Gold
Gold in grams up to 4 decimal places shall be credited to the customer's account on receipt of funds. The gold on behalf of the customer would be purchased including GST.
SmartGold is the custodian of the bullion purchased. However, physical custody of the bullion is with a reputed vaulting agency, appointed by SmartGold. The gold purchased on behalf of the customer shall be stored with a reputed custodian on a consolidated basis i.e. daily purchase across all the customers. An independent auditor/trustee will confirm the balances with the custodian each quarter and reconcile the amounts with customer balances.
Brink's is a global leader in security-related services for banks, financial institutions, mines, retailers, diamond and jewelry industries, pharmaceuticals and a variety of other commercial and governmental customers. From long-distance transport of valuables, vaulting and other value-added solutions with enhanced security. It currently employs over 64,000 people worldwide, having presence in more than 100 countries. They are customers of the ‘London Bullion Market Association’ (LBMA).
Individuals are not allowed to visit the vault for reasons of security. However the vault is audited by independent auditors and submit a report
An online statement will be available at all times. It will also be available in the form of a statement/passbook at the branch of our partners. The holding statement will be sent to the customers through email if requested.
You can check your updated Gold locker balance on the top right corner of the app interface. Also, you can check all transactions by clicking on the Savings Diary icon.
Customers are not obligated to make any fixed or periodic payments. However, we encourage customers to inculcate a habit of savings so that they get the benefit of price averaging. Ideally an 24 month term is preferred
Yes. There is a lock-in period of 1-3 days from the date of each purchase, depending on how long it takes the Company to release payment from the customer. The purpose of GMS is not to promote speculative trading in gold and therefore a lock-in period helps to curb speculation. Fulfillment or sale of gold grams shall not be permitted during the lock-in period.
Payments
You can make online payments for your order.
We support below mentioned online payment options:
- Debit Card (RuPay)
- Net banking
- UPI
We only support RuPay debit cards.
We do not support payments through Credit Cards.
Delivery & Tracking
You have the complete freedom to seek physical delivery of gold or bars anytime and on as many occasions as you want. However, since it is not physically possible to deliver a fractional quantity of gold, the minimum quantity for which the delivery is proposed to be made has been kept as low as 1 gram and in multiples of 1 gram.
Yes, customers have to pay the minting/making charges, delivery charges and applicable taxes. In case of coins, each one of them is hallmarked to certify purity and delivered in tamper proof packaging. Making and delivery charges will be display on the application platform
Once you place a delivery request, you have to accept the delivery made to you. It cannot be made at a later date.
A delivery request once made cannot be withdrawn or put on hold. Bullion/bullion products will be delivered by SmartGold to the customer’s shipping address registered with SmartGold. Once a delivery is dispatched to the registered shipping address, SmartGold will not be able to recall the delivery. All deliveries will be subject to delivery charges, to be borne by the customer.
A customer may, by logging onto the platform, change the shipping address before the product is shipped to the customer. However, the Customer shall not be entitled to change the shipping address after the Delivery Request is processed by SmartGold.
In case of delivery of coin/bar, the shipment will be mandatorily delivered to the registered address of the customer or branch office of our partner.
The Company will maintain a list of serviceable pin codes and prior to making any purchase the customer will be informed whether their pin code is serviceable by the Company.
Delivery will be made through reputed logistics companies and adequately insured.
Once the Gold coin is dispatched you will get a tracking link in the transaction history detail page. You can check delivery status from that tracking delivery link.
Delivery to your address will be attempted 3 times. If you are not available at your mentioned address to accept the delivery, IT shall be returned to SmartGold. Customer needs to place the fresh order for the redemption by paying making and delivery charges again.
SmartGold will be responsible. Customers need to contact the customer service for any support.
Cancellation & Refund
A transaction order once made cannot be cancelled. However, if SmartGold does not receive funds within the stipulated time, then the transaction order shall stand cancelled automatically and a customer will have to place a new transaction order.
Once you have placed the delivery request, you must accept the delivery of coins, refund and cancellation is not allowed.
Goods once delivered are considered to be sold. However, in an exceptional case if a wrong item is delivered to you, please write to us at customer@dvarasmartgold.com and we will address the issue and have the right item delivered to you at no extra cost.
Trustee & Certifications
The secure storage provider Brink’s has a comprehensive insurance policy and includes that in their charges to Dvara SmartGold. SmartGold also ensures all goods leaving the vault for transit through our logistics partner are also insured.
Other than shops and establishments and a few normal approvals covering a commercial enterprise, Dvara SmartGold does not need specific licenses at the current moment.
The Security Trustee is entitled to act on behalf of the customers and ensure that the interests of the customers are protected. The security Trustee will have a charge on the gold associated with accumulations held by the customers.
Yes, the gold associated with the accumulations credited in your account is kept in safe custody with a Custodian in accordance with the terms of offer mentioned in the product brochure. Only reputed firms such as Sequel Logistics and Brinks will be used as a custodian.
The bullion associated with the accumulations in your account are held for you by SmartGold in trust and as such will not form a part of Dvara SmartGold’s assets in liquidation. Therefore on liquidation, either an independent trustee may be appointed to act on behalf of the customers or the receiver shall deal with the bullion/bullion products as requested by the customer (i.e. either sell the bullion and transfer proceeds to the customer or transfer the bullion/bullion products to the customer).
The Government of India has identified the Bureau of Indian Standard as the sole agency in India to operate the BIS Hallmarking Scheme. The BIS Hallmarking Scheme has been aligned with International criteria on hallmarking (Vienna Convention 1972). A Hallmark, consists of five components i.e. BIS Mark, the Fineness number, Assaying and Hallmarking Centre's Mark, Jeweller's identification Mark and year of Marking denoted by a code letter and decided by BIS (e.g. code letter `A' was approved by BIS for year 2000, `B' being used for the year 2001 and `C' for 2002 and 'J' for 2008). The marking is done either using punches or a laser marking machine. Some manufacturers also issue Assay Certification which can be obtained through Assay Offices. Assay offices are institutions set up to assay (test the purity of) precious metals, in order to protect consumers.
Customer Queries & Complaints
Customer care instructions are provided on the platform. Complaints may either be addressed by a Distributor (if applicable) or by Dvara SmartGold. For any complaints, customer may write to Dvara SmartGold at
Grievance Officer Details:
Name: Joydeep Banerjee
Address: Dvara SmartGold Private Limited, 1st Floor, Red Bungalow No. F/643, 3 Pali Village, Bandra (West), Mumbai – 400050
Phone: +91 7003205990
E-mail: Grievance.Officer@DvaraSmartGold.com
GMS is neither a Collective Investment Scheme nor a Deposit. Thus this plan doesn’t fall under the purview of SEBI or RBI. Hence there is no regulator for this product offering. To ensure that the customer interest is of foremost importance, a Security Trustee has been appointed for GMS. For any grievances the customer can approach the Security Trustee.
If the payment has been debited from your debit/credit card and the gold in your Dvara SmartGold locker balance has not been credited, you will need to mail us at customer@dvarasmartgold.com and we will resolve your issue.